In February 2021, Richardson Healthcare embarked on an exciting journey with a veterinary center seeking to expand into a new facility. This partnership began with the sale of a heat exchanger crucial for their CT scanner.
Category Archives: Uncategorized
Resolving Onsite CT Scanner Issues: A Case Study
A biomed engineer at a hospital in south Florida encountered a significant issue with an inverter that had previously had its fans replaced due to a malfunction. Unfortunately, during the replacement, the HV connector from the inverter to the HV multiplier was damaged, requiring tape to hold the locking ring together. One of our expert technicians advised the onsite engineer not to use the scanner until the inverter could be replaced to prevent potential irreparable damage to both the inverter and the HV multiplier.
Here to Help You Predict RDD Failures in Aquilion CT Scanners
Our 24/7 Technical Support team, with their extensive knowledge and experience, is always ready to assist our customers when they need us most. Here is an inside look at why you should run the Raw Data Disk (“RDD”) utility during each preventative maintenance (“PM”) to proactively predict RDD disk failures.
The Importance of Proper Care During Detector Troubleshooting and Service
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Here is an inside look at why proper care during detector installation is important:
Why: Proper care should be exercised during detector service to minimize system downtime and ensure detector reliability.
Case Study: In this instance, we will examine a recent service event in which Richardson Healthcare Tech Support assisted a customer. This customer called our Parts and Tech Support Hotline [(704) 739-3597] with a ring artifact in the image acquired using their Aquilion PrimeS CT scanner.
4 Important Things to Cover During Preventative Maintenance
Recently, Jerald Olsen, our VP of Sales was quoted in a DOTmed article with important information about quarterly preventative maintenance (PM). We are going to highlight some of the information he shared here on our blog.
Here are four important things to cover during a quarterly PM:
Ask a CT Engineer: Aquilion 8 GCIFA Failure
Our 24/7 Technical Support team helps our customers by answering their call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Aquilion* 8 error:
Ask a CT Engineer: Asteion Super 4 OLP
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Asteion Super 4:
Ask a CT Engineer: Error Message on Aquilion 16
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Aquilion 16 error message:
Proper HV Cable Installation for Aquilion CT
Why is proper HV cable installation important?
A correctly installed HV cable helps ensure optimal operation of the x-ray tube and generator. Our engineering team has put together a few tips to help with proper HV cable installation for your Canon* Aquilion CT scanner.
Meet the Team: Jerald Olsen
This employee spotlight series is dedicated to highlighting Richardson Healthcare’s strongest asset: our team.
This month, meet Jerald Olsen, our VP of Sales, Operations, & Business Development! Continue reading
