Why Richardson Healthcare?

I have been in medical imaging for 19 years on the project management side of system removals, used installations and new installations, and I have dealt with many third-party removal companies over the years with disappointing results. But your attention to customer-specific requests and sales directives, as well as your continual punctuality, has been critical to the success of my company.
Senior Project Manager – Installation
We had initially chosen another equipment dealer who could not fulfill their obligations at the last minute. When we called on IMES to consider a Siemens 64 slice CT that needed to be purchased and removed quickly for the Aquilion ONE installation, you came through for us.
CT Modality Manager
While I have a very extensive database, I have utilized the IMES services on a repeat basis due to the professional manner in which the projects are handled and the timeliness of completion.
VP Asset Manager
You have stepped up to the plate on numerous occasions to help us out. From providing quotes on short notice for equipment, to somehow finding value for our trade-in; it makes a huge difference when we need a little help and we know we can count on you.
Purchasing Manager
What a pleasure it is to work with someone of the IMES caliber. You bring integrity to each transaction – it is amazing to me that you stick to your agreements, even when it costs you personally and as a company, when others would cut and run. It is very comforting to know that you consider us a Partner.
Cardiac Modality Manager
Rick is a wealth of knowledge.
CT Service Engineer
We got the Asteion S4, and we were pleasantly surprised to find that it was crated perfectly and the system looks very good. Thank you so much for such a nice unit!
International Client
The warehouse was very nice and clean, and the staff was friendly.
CT Service Engineer
After having worked with IMES on several occasions, we have found you and your colleagues to be a reliable and a trusted solution for our trade-in systems.
Imaging Manager
I would like to thank you for the quick response that I got from your company. The boards arrived on time and were professionally packaged. After seeing how much attention to detail your company gave to my parts request, I can see it is going to be pleasure continuing to do future business with IMES.
Service Manager
Thanks so much for the great week!
CT Service Engineer
The at-home atmosphere [is the best feature at the Training Facility].
Working with IMES, their bids are always competitive, and often the highest. They don’t low-bid initially, and I have total confidence that IMES is a trustworthy organization.
Asset Manager
The numerous bays [were the best part of the facility].
CT Service Engineer
I received comments from my Logistics Manager and Biomedical Maintenance Manager that they are extremely pleased with the service that your company provided and that the packaging was the best they’ve seen. Thank you again for your great service!
Program Manager
We were extremely satisfied with the de-installation crew’s degree of professionalism and punctuality—even the cleanliness of the room after the job was complete. I want to extend our appreciation to you for such a great job. It helps to have a Partner like you in the business!
Account Executive
I really appreciate your help on this replacement part and your fast response. It is always a pleasure working with you guys.
Sales & Purchasing Agent
I have never been treated any kinder by a company! Always prompt and always honest—got to love it.
Project Manager
We are so very thrilled to learn you are here in the Carolinas, just down the street from us. It is incredibly valuable to have a local company on our side.
Project Manager – Parts
The IMES CT training course was designed with the FSE in mind. Every aspect of this organization, from ordering parts, to the training and technical support are top notch.
Field Service Engineer – IMES Training Student
Had an incredible time learning the 16 & 64-slice Toshiba/ Canon scanners. Ed is extremely knowledgeable, the staff is friendly & eager to help. These are professionals at the top of their game! Thank you all!
Field Service Engineer – IMES Training Student
Richardson has been very attentive in their customer service. Their follow up is excellent. Most companies forget who you are once the check is cashed. My team at Richardson check-in on a regular basis and continue to be an important part of our team. They provide Excellent technical assistance and are always there.
Biomedical Engineering / VA Hospital - Omaha, NE
I love working with Richardson Healthcare – they deliver quality products that they stand by!
Director of Imaging
Community Hospital / Indianapolis, IN
My experience at IMES was fantastic. Ed is an excellent instructor and I definitely feel like I've gained the skills and knowledge needed to service the Aquilion 16 and 64.
Field Service Engineer – IMES Training Student
To me, the training here exceeded that of other providers. I would recommend anyone take this class to learn CT service.
Field Service Engineer – IMES Training Student
As always, the technical staff did a terrific job of walking me through the issue in a timely manner. Always a quick response time!
Hospital / Dayton, OH
I just want to formally thank you again for your assistance. Though I didn't have any experience with Toshiba, my focus is reducing delays in patient care because I remember waiting 6 hours for an X-Ray. Your support was timely, thorough, efficient, and most of all - informative.
CT Service Engineer
Thank you! Everyone was so nice and helpful! The classes were great! You guys have the cleanest warehouse I have seen in 27 years being in the medical field. I give two thumbs up on the IMES tests, cleans and packs systems and parts. I will be recommending you guys to everybody I know!
Field Service Engineer – IMES Training Student
Professional - very happy - prompt service
Hospital / Southern Pennsylvania
They were great to work with.
Hospital / Central New York
It was very easy working with your technical staff. They were very professional & kept me informed.
Healthcare System / Southern Michigan
The 2-week training course was amazing and wonderful. Our instructor, Ed, is an excellent teacher! Good experience for CT Toshiba Training.
Field Service Engineer – IMES Training Student

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